I was
passed a Referral from a colleague at a regular networking event, she told me that
the prospect was really looking forward to meeting me and was expecting my call…
I
called, booked an appointment and attended what would turn out to be a
transformational meeting. Turns out that I was being invited to be the Business
Coach for a large and dynamic Gay Nightclub in the centre of the city – it was
well known and very high profile.
This
was new territory for me and I have to admit feeling a little uncertain about
entering this world; as a married man with two sons, this was going to be
interesting…
We agreed
a Program and got started – and got working on how to make the business more
profitable.
The
Night Club was located at the heart of the Gay Village, and as the character in
the series Little Britain was known; Daffyd – the only Gay in the Village, I became
known as David – the only Straight in the Village.
Over
time, I got to know the Team well – they were a colourful mix of creative,
passionate individuals who really knew what a good night out looked like, and
they were some of our favourite clients – Lynn and I even held our 21st
Wedding Anniversary Party there complete with Snakes, Exotic Dancers and Rock
Band; the story of Jackie the shoes and the “door whore” is for another time…
Lynn
and I attended the Gay Pride Ball and got to know some of the best people we
have ever had the privilege of working with – if I had known as a teenager that
straight girls go to Gay bars so they get left alone, I may have changed my
nightlife choices…
So my
life and professional experiences expanded. I became used to seeing the guys wandering
round in costume, learned why Vaseline had to be smeared lightly on all flat
surfaces in the washrooms (drop me an email for the reason – and it is not what
you’re thinking…), and most importantly, came to like and respect people whose
lifestyles were totally different to mine.
Scroll
forwards from the UK to Las Vegas…
We had
the opportunity of moving to Las Vegas for Business. I arrived first and stayed
at the delightful Hampton Suites for a few weeks whilst getting a house and car
sorted out.
The
car was easy – a huge Ford Expedition was purchased, and we still have it even
though it is now in the Moselle Valley in France with us…
The
House was a bit more difficult; Las Vegas is a big city with a population of
nearly 2 million, choosing not just the house but the location was going to be
a challenge, and I needed advice. I was referred to Steve, a Realtor (Estate Agent)
and met him at the Blue Martini Bar, in the Town Centre area just off the
strip.
He was
originally from the deep south of the USA and had a pronounced “drawl” to his
accent which when combined with the noise of the Bar, made conversation a
little difficult, but here is an excerpt from our conversation;
Me – “so
what area of Vegas would you recommend for property..?”
Steve – “somewhere
like Summerlin or Henderson would be just fine, just make sure you go for a “gayded”
community…”
Me – “really,
a gay community…?”
Steve – “yes
sir, you will need to be secure in Vegas, there are some real bad people out there…”
Me - "will they allow us to live there..?"
Steve - "yeah of course, this is Vegas man, you need to be careful..."
So you
can kind of see what happened here…
In the
noisy bar he had suggested that I look for property in a “Gated” Community, but
with his accent I heard “Gay” community. Fair enough, I thought; perhaps my
experience as the only Straight in the Village would come in useful after all.
On the 'phone I explained to Lynn how strange Las Vegas was, and that we would need to live on a Gay Community; but at least the parties would be good...
Off I go
to ReMax - Realtor – and sit with Helen who specialises in Rental Properties in the Summerlin
area of the city. She asks me what I am looking for so I give her the list;
Four
Bedrooms, Triple Garage, Pool & Spa – and of course it must be in a Gay community…
She looked
at me and I can tell what she is thinking – crazy limey. She explains that they
don’t actually have Gay Communities in Las Vegas; the proverbial penny began to
drop…
We ended up moving into a fabulous Gated Community in Summerlin, Las Vegas, and I also learned to improve my listening skills…
We ended up moving into a fabulous Gated Community in Summerlin, Las Vegas, and I also learned to improve my listening skills…
And the Moral is...
The moral to this story is to remember that when communicating with people, make sure they actually receive the message you intended them to - whether it is written or spoken, non verbal or visual; you may not be sending out the message you thought you were.
They will filter what they hear based on what they know and have experienced, not what you know and have experienced - always best to check for real understanding...
Listen carefully, I will say this only once... :-)
ReplyDeleteA moral nicely explained!
ReplyDeleteAnd then there's multi-cultural communication....
I do business in Morocco and both my contacts and I use French because it's the "highest common denominator" and I think it's a benefit to all that it's no one's mother tongue.
And then there are other cases where my contact writes e-mails in their mother tongue (French or German) and I write in English. I can't count the times where one of us has had to say "what did you mean by ...."
In all these cases this can only work because we trust each other and know that no one is trying to look clever or more important, it's a pleasure to work with people who just want to get the job done.
In a multi-lingual/cultural environment I have come to the conclusion that I should always remember that whatever language I use there is _never_ a guarantee that what I say will be understood - and that's before the question of why I'm saying it in the first place ;)
Keep up the good work!
Hi Graham - thanks for your note, and your further thoughts on the subject...
DeleteCheers
Dave