We travel a lot - this time we are in the UK, and will be staying in 7 Hotels, meeting clients, delivering workshops and attending conference events...
When we get to the UK we like to have food that you really can't get anywhere else including Chinese, Indian, Fish n Chips, and a Pub Roast...
In Stratford upon Avon we elected to go for a Curry - one of the restaurants was just off the main street , and as it was a pleasant Spring Wednesday evening, we walked from the hotel to check it out...
When we get to the UK we like to have food that you really can't get anywhere else including Chinese, Indian, Fish n Chips, and a Pub Roast...
In Stratford upon Avon we elected to go for a Curry - one of the restaurants was just off the main street , and as it was a pleasant Spring Wednesday evening, we walked from the hotel to check it out...
The menu outside looked familiar with the standard fare, however, as we were looking one of the staff came to the door and simply shouted...
Fully booked tonight...
No hello, no smile no engagement - just a dismissive bark...
This was at around 9.00 pm - looking through the window the place was empty, perhaps he didn't like the look of us or just wanted to go home early...
Now, if we turn up to a restaurant unannounced; we can expect to get turned away or have to wait a while - perfectly OK with that, one of the risks of arriving late in town on just about any day of the week...
In the place of Shakespeare's birth, this was a comedy turning into a tragedy...
This was at around 9.00 pm - looking through the window the place was empty, perhaps he didn't like the look of us or just wanted to go home early...
Now, if we turn up to a restaurant unannounced; we can expect to get turned away or have to wait a while - perfectly OK with that, one of the risks of arriving late in town on just about any day of the week...
In the place of Shakespeare's birth, this was a comedy turning into a tragedy...
It's not what you say its they way you say it...
We will never know how good the food or service was in that restaurant - and when in Stratford - we'll never go back...
The fact that I am blogging about it, and will tell the story of an example of how not to treat people - probably means that others won't risk being barked at either...
The fact that I am blogging about it, and will tell the story of an example of how not to treat people - probably means that others won't risk being barked at either...
Welcome to Dawley, Shropshire...
We thought We'd try again as we had arrived in Telford on our journey - we picked up Richard our Son to join us and headed out on a Saturday Night for another attempt at a Curry..
This time we telephoned from the car on the way - we had a few choices just in case, understandably, the places were booked...
Do you have a table for 3 people in about 5 minutes...?
Not at the moment, but we will make one for you; by the time you arrive, we'll be ready for you...
When we arrived we were expected and shown to our table, the team were friendly engaging and seemed really pleased that we had chosen to eat at their restaurant...
This was a family business, Mom, Dad and Son were there all working hard, engaging with people and making the evening fun and enjoyable...
We noted that many of the people were regulars, the whole atmosphere was warm and engaging and most of all - I got to have a fabulous Chicken Tikka Jalfrezi too...
This was a family business, Mom, Dad and Son were there all working hard, engaging with people and making the evening fun and enjoyable...
We noted that many of the people were regulars, the whole atmosphere was warm and engaging and most of all - I got to have a fabulous Chicken Tikka Jalfrezi too...
And how was the food...?
One of the finest Indian Meals we have ever had - and I've had a few...
Remember...
In business, it's not just the quality of the food, product or service that people remember and comment upon - it's the context in which it is delivered that makes all the difference...
I don't know how many times I have banged on about this in Workshops and Presentations all over the world - it is the simplest rule of business that is the most overlooked...
These guys were great, they had a natural and genuine charm that only comes from people who enjoy what they do - and it shows...
The difference between these two restaurants could not have been more marked - from the dismissive, rude and apathetic in Stratford, to the helpful, engaging and warm of Dawley...
You want to go there and see for yourself now don't you...?
Well - here are their contact details - we will be going back, perhaps we'll see you there...
In business, it's not just the quality of the food, product or service that people remember and comment upon - it's the context in which it is delivered that makes all the difference...
I don't know how many times I have banged on about this in Workshops and Presentations all over the world - it is the simplest rule of business that is the most overlooked...
These guys were great, they had a natural and genuine charm that only comes from people who enjoy what they do - and it shows...
The difference between these two restaurants could not have been more marked - from the dismissive, rude and apathetic in Stratford, to the helpful, engaging and warm of Dawley...
You want to go there and see for yourself now don't you...?
Well - here are their contact details - we will be going back, perhaps we'll see you there...
Bengal Spice
Address - 15 Burton Street, Dawley, Telford TF4 2ES
Well done Team - thanks for a lovely evening...
And the guys in Stratford...?
You'll have to look at my Trip Advisor feedback to find out about that mob...
About David Holland
MInstPkg Dip, HNC, DMS, MBA (Dist), Underwater Welding Dip Hons, CPU Dr14...
I work with Business Owners, Executives and their Teams to:
✔ Make more Money in their Business...
✔ Build Effective and Productive Teams...
✔ Work Less Hours and enjoy the Journey...
✔ Grow Sales, Profit and Cash...
✔ Achieve more than they think is possible...
✔ Build Effective and Productive Teams...
✔ Work Less Hours and enjoy the Journey...
✔ Grow Sales, Profit and Cash...
✔ Achieve more than they think is possible...
To find out more about how I can help you, send me a connection request on LinkedIn, or send me a message if we are already connected
- Email - davidholland@resultsrulesok.com
- FOLLOW me onTwitter: @DavidHollandMBA
- WEB: www.resultsrulesok.com
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